Privacy Policy

• What personal information about you is collected by Twospouts
• How the information is used
• With whom the information may be shared
• How you can access and change any personal information Twospouts holds about you
• What security procedures are in place to protect your personal information
• How to contact Twospouts

• When visiting Twospouts’s website
• When using Twospouts online services
• When entering into an agreement with Twospouts and/or another third party
• When you contact Twospouts by phone, letter, fax or email
• Twospouts may also obtain personal information about you from third-party sources such as training providers and other third-party service providers.

Twospouts gathers three types of information about you:

1. Aggregated information generated by company or third-party systems that does not identify you personally.
2. Personal information such as your name, email address, and (in some cases) billing details and general financial information.
3. Other information relevant to customer surveys and/or offers.

Generally, Twospouts does not collect ‘sensitive information’ about you, and only does so where necessary for the purpose of providing you with a product or service, and with your consent unless required by law.

Twospouts collects non-personal information in aggregate form to track data such as total visits to the website, visits to specific areas, and the domain names of visitors’ internet service providers. The company uses this information to improve the services it provides.

Twospouts’s web servers record your IP address — this assists in diagnosing problems and providing support.

Twospouts uses ‘cookies’ on its website. You can disable cookies via your browser, but this may restrict access to some pages and services.

• To communicate with you, including via email
• To facilitate and process contracts between you and Twospouts
• To identify the number of people using Twospouts’s website services and the nature of their interests
• To conduct Twospouts marketing activities
• To provide you with information about Twospouts and its services and products
• To pursue legitimate business interests in a way which does not materially impact your rights, freedom or interests

Twospouts may disclose your personal information to third-party contractors who perform services for the company, including the management and maintenance of information systems. We take reasonable steps to ensure they are bound by confidentiality obligations. Other than as outlined, Twospouts will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, or necessary to enforce the law.

Upon request, Twospouts will provide you with access to your personal information unless an exception applies. If you wish to access, update or delete your information, email michael@twospouts.com.

Twospouts takes reasonable steps to protect the security of your personal information. No data transmission over the internet can be guaranteed to be totally secure, but we maintain procedures to minimise the effects of any breach and liaise with the ICO and you as appropriate.

Twospouts’s website contains links to other websites. Links to third-party websites do not constitute endorsement, sponsorship or approval. Please check the privacy policies of those sites.

Twospouts will take reasonable steps to destroy or de-identify personal information about you once it is no longer required.

Twospouts may make changes to this privacy promise from time to time. Continued use of the website constitutes acceptance of any updates.

Email: michael@twospouts.com
Phone: +44 (0) 2086386442

Two Spouts Media Ltd
Office 7, 35–37 Ludgate Hill
London, EC4M 7JN